After being a client of Suite Reyad for over four to five years, I have never experienced such dismissive and unprofessional treatment from a business that presents itself as a luxury salon.
I traveled over three hours from Port Jefferson into Manhattan for a 4:30 PM appointment. I arrived at approximately 4:50 PM, only to be told that the stylist had already left because the staff “assumed I wasn’t coming.”
What is unbelievable is that no one from the salon attempted to call or text to check whether I was on my way something that would have taken seconds and could have easily prevented this situation.
Instead, the woman at the front desk simply informed me the stylist had left and that there were “no rules” for accommodating me. The delivery was dry, dismissive, and completely lacking any sense of hospitality. There was no apology, no attempt to contact the stylist, no effort to help resolve the situation, and not even the basic courtesy of offering water or coffee after I had just spent hours traveling to the city.
When I spoke to the owner about what happened, rather than acknowledging that a simple courtesy call could have prevented the situation, he repeatedly brought up that I had canceled appointments in the past “nine times,” which he mentioned over and over as if that somehow justified the complete lack of communication or professionalism in this situation. I made it clear that those appointments had been canceled, not no-shows, which is a completely different thing. Yet he continued repeating the number as if lecturing a customer who had supported the salon for years.
At one point he even said he could charge me immediately for those nine cancellations if I wanted to “play that game,” which was astonishing to hear from a business owner speaking to a client who had been coming there for years and consistently tipping generously.
For a salon operating inside The Pierre Hotel and presenting itself as a high-end luxury experience, the complete absence of accountability, hospitality, or even basic courtesy was shocking. The entire interaction made it very clear that once a client becomes inconvenient to their schedule, loyalty and long-term support mean absolutely nothing.
After five years as a client and hours spent traveling for this appointment, the dismissive attitude from both the front desk and the owner made it clear that this is not a business that values the people who support it.
I will not be returning.
